Omni La Costa Resort & Spa

Very relaxing and entertaining at the same time.

The resort was beautiful. The staff was very helpful. My son is in a wheelchair and everyone made us feel right at home.

Water pool for kids

Room was very dated

Cons Room was very dated

Not a good experience

Not a good experience. I called a few days ahead of our visit and requested a feather free room due to my friend having asthma. I also reminded them when the hotel texted me a day before my arrival. We arrived at the hotel about 7:00 pm and our room was NOT feather free. We waited over an hour for our room. Then there was an issue with ordering room service and couldn’t get anyone on the phone to ask. I made three trips to the front desk to straighten it out and still have not received the refund I was told I would get. Not sure I would stay there again.

Huge disappointment for family vacation with small children

Very disappointing stay, especially given the price. We had to move rooms three times because of odours, cleanliness concerns, and plumbing problems. Having to pack up our bags, and unpack so many times with three small children was really frustrating. Instead of enjoying our time on our summer vacation, we were left fighting with the front desk and seeking things to do away from the resort grounds due to our concerns with cleanliness and overall frustration. Our first room was extremely far from the resort amenities, faced the highway, had a large metal pipe with sharp ends outside of our patio door, and looked as though it had not been updated since the 1970s. The linens were stained and t there was a very musky odour in the room. Our second room was closer to the pool/restaurant, but the sewer backed up while we were using the shower and bathtub. The third room was the best of the three but still needed work, as everything was extremely dated. The pool area was also dirty, with hair clogging the drains. The property was nowhere near the standard we expected from an Omni resort, and we would not stay here or another Omni again.

Great Value, Better Service

it was a beautiful resort at a great value. The Customer Service from everyone was top-notch, no matter what part of the resort you were at. No matter what request we had, no one made us feel like we were a burden.

Great for little kids

We have 3 kids 5,3 and 0. This was the best stay that we’ve had traveling and it’s all attributed to the small pool areas and food. My kids hated the pool BEFORE this trip, but they spent every day there. Going down the slide and walking in the 3 foot pool. The prices for food were incredible for summer and affordable to eat at the resort every day