Pestana Caracas
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The rooms
3 room typesGuest reviews
4 across the webUpon arrival, you have to manually fill up a lengthy form. Most of these fields they should be able to fill themselves using the copy of the passport they made but they seem to expect that the customer has to do the job.…
The reception was very rude and charged us twice by mistake. The bed was supposed to be a big one but it was two small beds together. The toilet did not work for the whole stay. All this on the night of our wedding!!
I liked the hotel, very good location. There are hospitals, shops and restaurants nearby.
Beyond disappointed with this place, it was a total SCAM. Visiting from the US, personnel wasn’t knowledgeable or friendly. Was told there was a special promo but then got kicked after one day thinking I had paid for two…