Will not recommend because of the facility and the attitude of the staff.
The room is fine, shuttle is quick and good.
Cons This is my first time stay with Red Lion and I will not choose to stay again. The hair dryer in my room was defective and nearly caught fire while I was using it, creating a serious safety hazard. When I reported the issue to the female staff member working at about 3 am on September 13, she was rude, lack of professionalism and was not willing to provide any solution. When I talked to her in person, she told me that she was already aware of the defective hair dryer. This is extremely concerning. If the hotel already knew that the appliance was defective, why was it not removed or replaced before another guest used it? Allowing a known defective electrical appliance to remain available could have resulted in a fire or serious injury. A hotel should keep basic replacement supplies available for situations like this, especially when an appliance becomes unsafe to use. The staff member’s attitude was rude and dismissive, and her tone gave me the impression that she did not care about the situation or my safety. She simply told me there was no replacement onsite and she cannot do anything else. Even if a replacement was unavailable, I expected an apology, some empathy, and a reasonable effort to offer an alternative solution. I had an early morning flight and was forced to leave the hotel with wet hair. The serious safety concern and the staff member’s poor response made this a very disappointing experience. I hope hotel management will investigate the defective appliance and provide the staff member with appropriate customer service training.