Renaissance Austin Arboretum Domain Hotel

A complete and total rip off

The property itself. The pools

Cons That I was double charged for my stay. I thought I was just showing the card I used to pay with and the hotel charged my card for the room even though I had already paid through booking.com.

This property is beautiful! This was our second stay and

This property is beautiful and well maintained. The staff was personable and very welcoming.

Cons There were 3 of us in a junior suite with 2 queen beds. The space between the wall and the bed was too narrow for a person to get into bed except by climbing in on your hands and knees or waking your partner up to access the bed from the aisle side of the bed. E'll definitely return.

Cons Stuff is not welcoming at all

Excellent 10/10 recommend

Staff pool and overall atmosphere and layout

Cons Nothing

Top 5 hotel worldwide

Where do I start in describing this amazing property. My wife Linda and I stayed here and with her Titanium status we were pre upgraded to a junior sweet with a corner view. The view wasn't much but we were on a low floor, but the room was great with a dining table and loads of leather chairs and couches. Bed was very comfortable. The room is almost irrelevant given the magnificent space. Huge Atrium with loads of natural light is super fun and comfortable with great music being pumped in . So many open living rooms to sit in with friends. The restaurant is amazing, all the food was exceptional. Particularly the Jalapeno Cornbread French toast at Brunch . The pool is lovely with natural shad all over which you rarely get with a hotel pool. Fitness facility is brand new equipment and amazingly peaceful with a separate 2 lane lap pool which was a dream come true for me. The location is fantastic with great food and shopping within walking distance, and a nice pond trail nearby. The thing that really stood out though was the staff. Trestor in the lounge was amazing. Kathleen our waitress could not have been better, Amy at the bar and Amy at the desk, made us feel so welcome. like we lived there and were family. Robert the food and beverage manager approached us every time we walked by to see how we were doing and if we needed anything. Kai in the snack hut by the pool was friendly and fast with anything we needed. I have been at hundreds of hotels worldwide and I put this in my top 5, even over luxury resorts. The manager of this place who we didn't meet, must be amazing because you can just see in the staff the kindness and commitment to service excellence from top to bottom. Would not stay anywhere else in Austin and it has elevated the Renaissance brand in my mind

Overall, enjoyable. Would book there again and wouldn't mind the same room was quieter.

Location - Within walking distance to Trader Joe's, Starbucks and Amy's Ice Cream. Close to First Watch. Outstanding front desk staff. Can't remember her name, but she wore glasses and worked the 3pm to 11:00pm shift, slender and very personable. Irony - can't remember her name but she remembered mine every time I approached her. The view of the city from the room was great.

Cons Stayed in room 836. loved the room but there was the constant of water running or some sort of plumbing issue. I do mean "constant"! For the entire two day stay. Really an issue at night. Surely someone has mentioned this before.