Renaissance Reno Downtown Hotel & Spa

Cons They had a problem with water and they were close, but none of them or from booking told me, and I was refused when i just arrived after my flights. After a long travel from europe i was put in the street without help or any other offer. So I paid about 3 ubers searching for other situations, but it was too late to find any other accomodation and i went to spend the night in the entrance of the airport. At least to not stay in the steeet during night! So terrible and incredible. And they had already took my money and sent me confirmation. I could never imagine such thing!!! The woman at reception was so rude. Even not caring about their mistake or that i was alone. I can give 0 to them and 0 would be too much in my opinion.

Terrible

The Front Desk staff tried. But said they were handcuffed because I booked through Booking.com. Not helpful. Terrible room. They blamed Booking.com.

Cons The room was dirty. There was no hot water. There were cobwebs in the room that had been there for months. They didn’t have staff during a holiday weekend. I will never stay here again. It’s the worst Marriott. I’ve stayed in in years.

They gave me the keys for a room with guests inside

To be honest, nothing.

Cons They gave me a room key of a room that was occupied and with people sleeping there. After that they did not even apologized. At the end they overcharge me for meals and their market I did not use. At the end, the bathroom was dirty as if someone has used it. A complete disaster

Es un castillo

Las camas y la limpieza no Ruidos

Cons No hay bar en la alberca

Pleasant overall.

At check-in desk, Casandra was very helpful in aiding me in setting up over-night parking and wire-fi access. A great employee.

Cons Coffee shop hours are advertised at opening at 6am. Wasn't open until nearly 6:30.

Great location fantastic staff

Good location, caring staff

Cons Put us in a lesser room than we booked however once we raised the issue it was sorted promptly to our satisfaction by caring staff