Rixos Montaza Alexandria

Nice but requires better servicing.

Friendly staff Clean Amazing view

Location great Cleanliness poor Staff & service very weak

I’d like to first say that this is a nice hotel and the beach is crazy beautiful. Literally the best beach I’ve ever been to and I’ve been to 40+ countries. The majority of the staff work really hard and want to make guests happy. That said, the hotel is extremely overpriced. The hotel is nice but relatively average in terms of decor - nothing very luxurious. Also, the food is above average but not excellent or out of this world, which one would not expect after paying $600/night. The food halls are very crowded to the point that it is overwhelming and uncomfortable. The employee who books the restaurant reservations made me uncomfortable because he was pushing for a positive review and flirting with female guests. What is included in terms of dining in the main hall versus pier restaurants is unclear. Lastly, when we checked out, they made us wait approximately 40 minutes in the reception - refusing to let us leave the hotel - as they reviewed the rooms for any missing items. After spending $2000+ for two rooms for two nights, they confronted us for a missing tea spoon. It seemed like they were accusing us of theft but we never took the spoon. Why would I take a used steel tea spoon worth less than $5 when I paid over $2000? We could have gone to Greece, Cyprus, or Spain for less than this hotel. This isn’t reasonable and I have never experienced this in any hotel in the world and I’ve been to top hotels in Europe, Asia, and South America. I won’t visit again personally.

Great resort and everybody was so helpful!

Indeed, one of the most luxurious places we have ever visited, praise to Allah Al Malik who has created the amazing nature and the land where your hotel is located. The staff is hospitable and helpful, and the facilities are great. Nevertheless, to stay on top means you need to maintain the good work and improve the weak points. Here are some according to our experience: 1. Please do more efforts to create sandy beach without litters lying around and the rocks on the beach. Create more tracks or paths for those who have washed themselves from the sand. (Sandy beach equals money, so the more efforts you do will definitely be paid off) 2. Improve your house keeping. We asked for extra bed/baby crib for our baby; which is included in our room rate, since the first night until the third night, the extra bed never came. Also, when we asked for plates and utensils to eat since we ordered deliveries, the plates and utensils never came. Anyhow, jazakumullah khayeran for all the service. Surely, we'd like to come back in the future, Rixos has become a name we look forward to in our vacation.