Secret Harbour Beach Resort

Horrible experience before I even 😪 was able to make the trip

Actually, we planned a trip. Due to medical reasons I could not walk and have to have total knee replacement surgery , we had to cancel. This trip was on our bucket list. Very sad i had to cancel because my injury got worse.. We wanted to be able to walk and sight see. First I called the hotel I spoke to Ms Linda (very short but polite conversation) I stated I needed to cancel 😞 due to my injury.. She said no problem you are within the cancellation period for a FULL REFUND. but I needed to cancel through Expedia the third party. I said thank you so much call ended. So I called Expedia...spoke with a impatient , distespectful David, after a HOUR and 1/2 of a unnecessarily long call. First I said you know what instead of canceling let's move the dates to October after my surgery, and change my flights..That conversation is for Expedia review. He told me my flight would increase to $200ish more.. i said ok.then 2 mins later it increased. to approximately $400ish more.. I said why?. and then the hotel reservation would increase by about $2000.00, for same room. I stated just cancel i will redo reservation later he then stated if I cancel my reservation i would have to pay $960ish for canceling hotel and Southwest Airlines was going to keep my money for a credit..i said no..I adv what Linda said.. Now mind you I have only called the hotel once(spoke w Linda) when David reached out to hotel for a full refund per Linda(I dont know what David said to the manager Carmen.. He came back on the line and stated she said for me to NEVER contact her again. And that I needed to send in a certified letter from doctor ..proof of my injury) mind you I was shocked 😲.. I have never spoken to this Ms Carmen.. Now , why would i want to book a later reservation at this resort.. i felt threatened by her words.. and unsafe to stay at this hotel...im still waiting on my REFUND FOR THE FLIGHT. I work in customer service, and if you CAN'T deal w a customer.. you need another job. I will be going to the VIRGIN ISLANDS, but not there. It cost me over $5,000.00 for this trip. And to be disrespected..NOPE, I hope the owner or someone in charge reads this review. First speak to customer, DON'T listen to a 3rd party. Hear say.. $3000.00 this resort lost. I won't recommend simply because of the behavior of the manager Carmen. I did call the resort back same day, spoke to Linda.. i stated you said I could get a full refund.. she said well.. Just let things calm down.. i stated i dont know what you mean..i never spoke to her why would she be spewing hatred by telling me to NEVER contact her.. Linda said just let things calm down. I stated this is ridiculous.. have a good day.. THEY SHOULD BE ABLE TO PULL ALL THE CALLS.. NEVER will I visit this hotel unless there's a change in management.. NO ONE SHOULD BE TREATED LIKE THOS BECAUSE THEY HAVE TO CANCEL.

Best Stay on St. Thomas!

Our family just returned from our stay at Secret Harbour and I can not say enough great things about this resort. First of all, the beach is beautiful and the snorkeling fantastic! The water is very calm and clear, and perfect for children of all ages. One very important note..there isn't any Sargassum at Secret Harbour! Every other beach resort which we visited had Sargassum piling up on the beach, which emits foul odors once it begins breaking down. Check in was quick, our condo was clean and well equipped, and the staff were very nice and helpful. We look forward to returning!

Rest and Relaxation at The Sugar Mill

We had a wonderful stay at the Sugar Mill Hotel!! Our room was beautiful, CLEAN and well appointed, with a spectacular view. Laura, who took care of our room was a delight, and kept us stocked with coffee, beer, wine, and the room sparkled every time we came back! The bed was super comfortable! We can not say enough about the delicious meals we enjoyed at both Tramonti and the Sugar Mill Restaurant. Service was INCREDIBLE! Thank you to Jeanea, Jean, Marilyn and Shantal for taking such good care of us for 7 days! I had two treatments at the spa. A massage and a scrub. I cannot say enough about Marjorie and her sweet spa services. She is not only a delight, but a lovely person. During our stay, the staff and family/ friends of the owners Dennis and Mary celebrated Dennis' birthday. Andrea knew that my husband and I were at the Sugar Mill to get some rest from our hectic life and was concerned that the party would be too loud for us (it was not) however, Andrea made arrangements for us to stay in another room for the night, if we wanted to get away from the dance party. Her true concern for our happiness was very apparent and appreciative. By the way, we were also invited to join the party! Overall, we had a fantastic time at The Sugar Mill. If youbare looking for a quiet, relaxing, beautiful place to visit, this place is for you! Thank you to the staff for a wonderful week!

Nice beach, horrible hotel reception and beach towel staff.

Nice beach

Cons Rude staff, disorganized dive shop, rude towel guy. Do not recommend

Over rated, overpriced and completely awful front desk staff.

Nice beach, solid beach bar

Cons The rooms are dated for the price, the staff aside a few people trying to hold it together were rude, difficult and disrespectful. For a pool key mix up I was called stupid and and idiotic for misplacing a pool plastic card multiple times. (Trevor)

Secluded beach, wonderful, clean resort, wonderful staff close to red Hook

Right on the most beautiful beach with a restaurant right there and I really cool bar on the property

Cons Nothing