We stayed at four different hotels during our Gold Coast trip, and unfortunately this was the most disappointing customer service experience. I booked through Agoda and accidentally selected a Hinterland View room inste…
Although there was an initial issue with the room we had been given, it caused no problem at all. The staff were more than happy to transfer us to a more suitable room, which was of a higher category and had a beautiful…
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The Sofitel Gold Coast delivers a fantastic stay despite showing its age in places. While the hotel could use a refresh in some areas, the rooms themselves are lovely...comfortable, spacious, and well-appointed with ever…
We are Accor members and arrived on Saturday afternoon after preregistration for our stay. Reception was v busy with long wait times. The concierge was rude and pushy, several times trying to move our vehicle from the wa…