The Bay Club, a Hilton Grand Vacations Club

Resort location and is beautiful visually Facilities are lovely Dolphins are great and the lagoon was fantastic especially as the high surf warnings meant we couldn't snorkel anywhere else

Cons Construction by room Construction in breakfast area so that was closed Tram was super long to wait for so had to walk 10mins to room all the time Boats in the canal weren't operating We emailed and noted on booking.com it was our honeymoon although we didn't expect anything to be done. No one even mentioned it. We understand being an island things are expensive however everything seemed rather overpriced especially the restaurants Claims to have 8 or 11 restaurants yet most closed at 5 and only 2 open for dinner Nothing bad, it was fine and we had a great time.

很一般

位置方便 地处的海湾还是很漂亮

Cons 服务胎一般 甚至不是很好 班味太重了 房间离前台位置太远了 太不方便

Offered a $ credit for the inconvenience of having to change rooms bc of the room not being what we booked

Cons That we had to change rooms and the service was very poor in the timeliness of it esp since it was an error on their end Very hot and no shade from natural landscaping could be found at the pools

Family vacation

I've been coming to this hotel at least 5+ times. We took our family to have a great summer vacation memory our daughter is still talking about how much fun she had. Its a veryyyyy big property so be prepared to walk further than your other smaller hotels (We'd rather have a bigger hotel than a smaller footprint). The boats from a while back are discontinued, but I'm hearing that something even more special is in the works (Super exited!). The food is great, the staff is awesome. When we went the tram was still working 3/4 of it, but just not in a small portion of it to the Makai tower. They had to do emergency repairs to that very small portion of the track (that's almost done) to make sure customers are safe while being on the tram (very important safety first so it was ok for us to walk that small portion to Makai tower, we would rather be safe than sorry later). The stand up paddle boarding was super fun we even seen turtles in the water! The room views were amazing too I suggest getting the ocean view rooms. Overall my family had a blast my kids didn't want to even get out of the pools or leave the hotel to go home!

No regrets.

I truly don’t understand why so many people are knocking this resort down in reviews. I’ll start here. There is a lot of walking - the canal boats are no longer in use, and the tram system is under construction. While this is not a problem for us, I can understand why some people might not enjoy getting their 10k steps a day on property. We enjoyed our steps through the walking museums, and all the gorgeous and chill views. I could not complain for a million dollars - feeling the ocean breeze everywhere was worth the 10 billion steps! Another complaint I am seeing is about how much of a family friendly resort this is. If you want quaint romance, go to the Mauna Kea hotel. If you want cool pools, a private lagoon to explore, and things to do on site, come here. My kids loved it. 10/10 for our family. A huge and pretty property. Zero complaints!!! FYI, there is not sandy beach access, but there is a sandy private lagoon to explore, and a sandy pool with sandy beach.

Not the Hilton Experience We Expected

Our room had a large puddle of water covering much of the floor, soaking our socks, and the air conditioning was not working properly, making the room uninhabitable. When we called the front desk, we were transferred to Housekeeping instead of receiving assistance. I then went to the front desk, where the employee assisting us, Mike, was dismissive and inattentive. We were moved to a lower-floor room with a much poorer view than the one we had reserved, and no one apologized for the room condition or the inconvenience. What disappointed us most was how management handled the situation. There was no apology or effort to make things right, and we were made to feel like we were the inconvenience. We decided to leave and find accommodations that better reflected the price we had paid. When I asked to cancel the remaining two nights, I was told we would be charged for the first night plus a $100 cancellation fee. Please be careful not to pay premium prices. Stay in the Palace Tower for less $ and the same resort experience.