The Boma Nairobi
Praised forfriendly staff · safe and secure location · convenient location
Flagged forcleanliness issues · misleading room description
This property is beautiful, but dont use Expedia to book. Even yhough I prepaid, when I arrived they said they didn't use Expedia anymore and I had no reservation. SInce it was 4 am I had to pay again to stay and thankfully rooms were avaliable. Now I'm trying to get a refund and neither Boma nor Expedia is taking responsibility. Not great.
Everything was great
Everything was great - clean spacious rooms, friendly staff, good dining options.
Disappointing
This hotel is owned by a charity and the management behave accordingly. Uninterested reception, outdated rooms; a distinctly underwhelming stay and on the face of it this hotel has declined more than a bit post COVID.
Charged $ 100 through my credit card when checked in and not yet refunded.
Comfortable and spacious room. Perfect to relax and unwind after a week long safari.
