The Glenmark, Glendale, a Tribute Portfolio Hotel

Best in the area

Clean and staff are freliendly

Cons None

For the price a night in here compare to the other hotel near by is expensive

It’s clean and all but the service is not good

Cons The service

Excellent, welcomed and attentive

Staff

Cons Beautiful

Glenmark hotel valet parking

My experience with the Glenmark Hotel valet service and management was extremely disappointing. My watch and bracelet were stolen while my car was in the hotel’s valet parking. I immediately reported the incident and contacted the police, and a police report was filed. Instead of receiving support, I felt I was treated unfairly. During a phone call, the hotel manager accused me of lying about my arrival time and even claimed that someone else had driven a car with my license plate. After I insisted that this was impossible, he called me back and admitted he had reviewed the wrong vehicle and apologized for his mistake. Despite this, I felt that no one took responsibility for properly addressing my concerns. I was not allowed to view the security footage, and I was left feeling that my case was not taken seriously. Losing a valuable personal item while my car was in the hotel’s valet care was already upsetting, but the way the situation was handled made it even worse. If you’re considering using the valet service here, I strongly recommend being extremely cautious with your valuables. Based on my experience, I did not feel supported or that the incident was handled with the level of professionalism and accountability I expected.

Kimberly Made Our Stay Memorable

Booked a one-night stay at Glenmark for a last-minute spontaneous trip to Southern California over the holiday weekend. We arrived pretty late, but Kimberly at the front desk was incredibly welcoming despite the late hour. She was so kind, acknowledged that we’d had a long day of travel, and did everything she could to make sure we were comfortable and well taken care of. Her warm hospitality truly made our night and set the tone for an amazing stay. Thank you, Kimberly, for going above and beyond!

Great experience

Room was exceptionally clean and early morning and late evening staff were friendly and helpful.