Food and bar service staff were excellent. Beds were really comfy. Location was convenient. Roof top area was lovely.
Cons The rooms really need a makeover. The toilet seat was not properly attached and slipped around, the bathroom tap was also not attached and moved around, bathroom floor was damaged and sagging, probably from all the water that does not stay in the shower due to the door design. The bathroom was not good. The rooms have no storage. One small desk and a small hanging area right above the coffee area. And yet a huge amount of space is taken up by a massive TV mounted on a floor to ceiling pole that I would think, heritage laws notwithstanding, could have been put on the wall to free up some space. The only appealing thing in the rooms was the beds which were extremely comfortable. The surprise daily fee of $35USD on top of the booking price was also not appreciated. It was to cover gym and roof top pool area access but was not negotiable. If it is not negotiable, then put it in the nightly cost rather than making the hotel look cheaper and then adding it on as a surprise later!!! There was no room service. You had to come down to the bar to order food, wait, and then take it back to the room, where there was no surface to eat it on other than your lap on the bed. This was not so bad, but the menu was also extremely limited.