The Lakeshore Inn

NEVER AGAIN AND I MEAN NEVER

Room was very clean and quiet

Cons 20 minutes after I booked this room I found the confirmation email and text which I responded to asking if the room had a view for that price. It was well over $200 with tax. I had looked at the booking.com listing and nowhere on there could I find that the room didn’t have a view of the lake. Which was the whole point of my staying there. So 20 minutes later when I contacted by text the staff, they informed me that this room did not in fact have a lake view. Since it had only been 20 minutes since my booking, I could get my money and cancel the room. I had wanted a view. They said absolutely not. They would be charging me for one night and taxes. Because I had said I would like to cancel if it doesn’t have a lake view, they immediately canceled my reservation and charged me for the night. When I asked them to please refund me or give me the room back they said I would have to rebook a new room, thereby paying a second time for the one night. We went back-and-forth and the person was absolutely trying to be difficult. There was no question. In the end after much pleading, they said they would reactivate the reservation after saying they could not do that. It was an absolutely frustrating experience and I had to stay there so as not to lose my money. No Lakeview. Abysmal service. I still can’t even believe it. I will never stay there again and be shouting from the rooftops that nobody else do either. It was the worst customer service I’ve ever seen. This was from the person dealing with text not the nice lady at the front desk.

Lovely room, location on the lake

Cons Breakfast was pretty minimal

Sad and Stark

The location couldn't be better. Safe, close to restaurants, etc.

Cons The room, the same price as the beautiful suite at the Kimpinski the previous night,was stark, noisy and featured a 1989 sofa and a bed mattress devoid of substance.

The staff was friendly and helpful. We left behind some items in the room and they called so we could go back to retrieve..

Great location with beautiful views but the rooms need work

Great location and the fact it had a pool albeit needs maintenance as it wasn’t clear water. Also, not heated as advertised it was freezing cold.

Cons Gave us an accessible room but didn’t advertise this is what was booked, it was also on the ground floor so very difficult to sleep due to continuous noise from upstairs and those walking round the ground floor. We could hear very loud conversations from other travellers and staff. The window may as well not be there sounded like it was wide open when it wasn’t. Shower was awful and old needs completely replacing.

The rooms with lake views are fantastic, the sheets are exceptionally soft and high quality, and the pool area is absolutely amazing.

Cons We did have to unplug the air freshener because the scent was a bit strong for us, and the rooms facing the parking lot felt somewhat stuffy.