The Lodge at Sonoma Resort, Autograph Collection

dissapointing. The pool being the main atraction and being painted during the day, was dissapointing

Vira was great at customer service at reception and was thoroughly helpful

Cons Front desk gentleman was unhelpful and dismissive the whole two days there was construction in the pool area. They were actively painting the pool while I was trying to swim.

Beautiful place but terrible gym.

Space, crew, amenities.

Cons Gym, the gym is terrible! Nowadays, where everyone is caring about health having a decent gym is mandatory.

Highly recommend as this was well worth the price.

Fantastic location and amenities. I wish I had allowed for more leisure time at the resort.

Not for us

My husband and I stayed in the Cottage King Balcony, Junior Suite. When they say "balcony" know that it is actually located in the front near your front door. There are 2 chairs and a small table in the front balcony. It actually wasn't bad but when I think balcony I think it's located in the back of the room. The room was also very dark for my taste and smaller than I expected. The sofa has seen better days for sure! The bed was comfortable and the bathroom was roomy enough for 2 people. It had a walk in shower and a single sink. We used Amex FHR to book since there was a $300 resort credit when staying for 3 nights. In addition, the breakfast offered with FHR allotted I think a $60 credit. As a Marriott Titanium Elite we did not get upgraded due to the hotel was at capacity. We liked that self-parking was free and you can basically park in front of your cottage. The gym was small but had ample equipment for our workout. The spa was nice and my massage was good. All-in-all would not return.

Excellent experience at The Lodge at Sonoma

Excellent three-night stay at The Lodge at Sonoma. We not only checked-in early but were upgraded to a cottage junior suite and provided a bottle of wine. Our room was not immediately available, so we enjoyed drinks on the patio while waiting. The general manager, Fungai introduced himself to us and checked on the preparations for our room. Fungai and all of the staff that we dealt with was top notch! As both Chase and Bonvoy elite members we received a lot of perks included with our room, from daily breakfast for two at Benecia's, a $100 hotel credit that we used at Wit and Wisdom for dinner, as well as some drink vouchers. Initially, I was concerned by some of the mixed reviews, but we could not have asked for a better experience and will highly recommend it to friends and family visiting Sonoma.

Correcto pero insuficiente para el precio

La ubicación y las habitaciones, en nuestro caso era la suite, era amplia y con una terraza agradable, aunque no tenía ningún tipo de iluminación y por la noche no se veía nada.

Cons La relación calidad precio es nefasta, no se corresponde a un 4 estrellas. No tanto por el hotel en sí, sino por la forma de hacer y los servicios, pese a que el personal ha sido muy amable. Varios ejemplos: pedimos room service, entre otras cosas un filete de carne y nos traen todos los platos en Tuppers de plástico dentro de una bolsa y con cubiertos de plástico. Lógicamente tuvimos que pedir cubiertos de metal porque era imposible comerse un filete con eso. El salón del desayuno es muy ruidoso, igual que la piscina que además la han sobresaturado añadiendo dos hileras de hamacas, por lo que estás tocando a los otros huéspedes sin ninguna intimidad. Además en el jardín hay música constante, con la mala suerte que nosotros teníamos un altavoz en la entrada desayuno nuestra habitación y tuvimos que pedir que moderaran el volumen pues se escuchaba muchísimo desde dentro. Luego, ha habido otra cuestión que me parece muy cutre y no me había ocurrido jamás en ningún otro hotel. Teníamos el desayuno incluido y te dan un voucher en el que aparece un importe de 60 dólares, si lo sobrepasas has de pagar la diferencia. Y respecto el tema económico, también añadir que cuando haces el check in te hacen un cargo en la tarjeta de crédito como depósito de seguridad, hasta aquí ok, lo habitual. Pero el problema viene cuando te cargan cualquier otro consumo de la habitación pero no en el importe que corresponde sino en uno superior y aleatorio para confirmar que hay saldo suficiente, después según ellos tardan 10 días laborables en devolverlo. En fin, que no se corresponde con el precio ni la categoría y mucho menos con como ellos se describen y ofrecen al público. Hablan de Resort como evocando a la calma y relax y nada que ver.