The Ritz-Carlton, Boston

Cons 夜に上の階から大きな物音がしてうるさかったです

Not worth doing club level

We did the club level and the food was terrible.one person Savanna really stood out.She was very positive and helpful

Cons We did club level as we have done that in New Orleans and San Francisco.well this ritz club level breakfast was like a quality inn.It was not worth the upgrade.The only good thing was oatmeal cookies

Location Luxury Gym

Cons Staff at breakfast weren't so attentive Rooms are a bit old

Wonderful stay

I chose to spend my birthday weekend in Boston in this Hotel. It was my first time in Boston as well so I wanted it to be special and memorable. First of all, my sincere thank you to Caren Simmons for our excellent accommodation. The Hotel is  conveniently located near the shops and restaurants, a couple of minutes walk to the Boston Common. It is well maintained despite its old age. The executive suite was spacious and clean. Turn down service was very thoughtful.  Bottled waters were always refilled. The room service was efficient. The bed was comfortable. Sheets felt luxurious. Toiletries were, as usual, my favorite. The breakfast and dinner experience, in terms of food, was just average. The portion was adequate, however, the flavor was not exceptional. The restaurant staff, especially Halima, were all great, attentive and professional. Halima always made us feel welcome. She always had a smile on her face. Our only negative experience was upon check in. Since our room was not ready when we checked in around 11am, we were told by the gentleman that checked us in that he will give us a call but we never received a call. We had to call instead.  Some of the front desk staff was not as warm and welcoming as the others. The concierge was efficient and readily available to assist. .

Read the above and have a human, if there are any working for you, call me. 1-318-469-6298.

I cancelled my visit. I did not stay there. I spoke with the finance manager who cancelled my visit and have still been charged $7300. This is ridiculous and robbery . I have made numerous calls to “ booking.com” and cannot get past an Ai “agent “ or voice. Booking.com is a scam. It makes nonsense for me to have to pay you over seven thousand dollars when my stay was cancelled and the rooms were probably used by someone else.

Expect more from the brand

Nice location and decent sized rooms But the furnishings and amenities are really quite basic and do not meet the ritz Carlton standards, feels like an old Westin at best