We just checked in and within 20 minutes the quality and service has been 5 star. Mike helped us with baggage and was excellent showing us around the room and being hospitable. Connor at the front desk heard my daughte…
This was my very first experience at The Ritz-Carlton Spa in Charlotte, and I can confidently say it will not be my last. In fact, I’m already planning my return before the end of the month because the service was truly…
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Worth it! This hotel is spotless, I received prompt help with my bag and everyone was kind and helpful. I stayed for a quick overnight for a work related event held at the hotel the next day. I stayed at another hotel a…
I had an extremely disappointing and upsetting experience with Kelly and RaTheir behavior was not only unprofessional but also blatantly racist, which made the entire situation deeply uncomfortable and unacceptable. As…