Praised forgreat service · luxurious property · fantastic location
Flagged forroom fragrance · high breakfast prices
10PELLA, IOWA · Aug 2026
Awesome service at the beach (St. Regis bal Harbour)
Emmanuel and Maryna at the beach provided amazing service. Emmanuel was so attentive for making sure we had the perfect beach setup. Maryna was hustling make sure everyone had enough food or drinks in 100 degree weather.
10Aug 2026
Heloisa at Tranquility Pool
Heloisa did a great job! She has a great work ethic, and an even better personality. Very helpful!
10CLEVELAND, OHIO · Aug 2026
Perfection
My very favorite hotel. This was my second stay and it was somehow better than my first stay. The accommodations are perfect, the staff is beyond helpful, and the food is incredible.
The room- generally given a slight upgrade with Marriott status. They have the best pillows I've ever used. In fact, I bought a set for my home because I sleep like a baby whenever I stay at this hotel. The bed is also comfy- firm yet cushioned. Lots of gracious touches throughout the well appointed luxurious room. The ocean view is soothing. The balcony view coupled with the comfy balcony loungers are so relaxing that I've fallen asleep on them listening to the ocean at night. Byredo Mojave Ghost toiletries. Nespresso coffee maker. Amazing tea. No room for leftovers in mini fridge though.
The food- everything I've eaten here is amazing. The breakfast buffet is included with Platinum+ status and is one of the best breakfasts I've ever had. The pastry counter on the main floor has the most breathtaking offerings, and they are as good as they look.
The hotel- I love the artwork and sculptures scattered throughout the hotel. My first visit was in December and the holiday decorations were amazing. They also have the best smart elevator set up with next to no wait.
The area- beachfront, long stretch of beach is perfect for walking. Two pools. Across the street and high end shops and restaurants.
This is the perfect hotel.
10Aug 2026
Great customer service and hospitality
Dominique was great and had the best customer service we have experienced. Totally recommend!
10Aug 2026
St. Regis Bal harbour pool
Great experience at the pool. Great service from Delilah. Very helpful and makes sure you have everything you need and more!
10Aug 2026
Pool
We had a great time at the pool today! Andrew was very attentive!