Great location, tired hotel. As a Bonvoy Platinum Elite member, I was expecting more and I was sorely disappointed. If you are looking for basic amenities, try another Marriott property nearby. These guys are busy, ma…
We had an excellent stay at The Westin Chicago. From the moment we arrived, the staff was welcoming, organized, and clearly focused on guest service. We arrived early before our room was ready, but the team made the proc…
The staff were so incredibly rude. I’ve never been treated so badly and unprofessionally. Every interaction we had with them was horrible. We are not from here and would ask simple questions and get rude, passive aggress…
We had to move to this hotel after the Hampton down the road couldn’t give us our room because the AC was out. The Hampton moved us over and the manager on site at the time took care of everything we needed to make sure…
