Thompson Washington D.C., by Hyatt
Praised forexcellent service · great location
Flagged forissues with room features · service inconsistencies
Wonderful stay in the Navy Yard
Excellent customer service from the front desk to the restaurant staff. The hotel offered all the needed amenities and a great location in the area. Jennifer at the front desk was friendly and made me feel welcome. Would visit again!
Five stars at The Thompson Navy Yard
Best experience I’ve had at this hotel. I’ve stayed at least 30 times over the past 5 years and the team members were the best I’ve encountered over the 5 years. If you are looking for a beautiful hotel with excellent service stay here.
Excellent Experience
Excellent location! An easy walk to restaurants and shops. The Metro was less than a 10-minute walk away. Check-in was prompt and friendly. The property, including our guest room, was meticulously maintained.
Outstanding Recovery Experience
After a less-than-great experience previously, I want to recognize Yabi for doing an excellent job. He was professional, courteous, and efficient, and completely turned things around. Service like this deserves to be acknowledged.
Jennifer is incredible
Will absolutely stay again when in DC. Jennifer at the front desk provided exceptional customer service. She was consistently friendly and resourceful. A clean and comfortable property in a great location.
Great hotel experience
Great atmosphere and room service! The breakfast turned out amazing and our server Lulu was so kind to us every morning, making sure we are taken care of and enjoyed the quality of food
