Almaty, Kazakhstan

Rooms vary wildly: some guests found them spacious and clean, while others reported dirty carpets with stains, mold, and broken appliances. Staff quality also swings dramatically depending on who you encounter. The hotel's common areas and food are genuinely good, but rooms need serious maintenance investment.

Skip this hotel. Staff ignores requests, moves guests without warning, and the restaurant enforces arbitrary dress codes. Rooms smell like smoke despite being non-smoking, drains clog, and service is slow and rude. One guest had a good stay, but most report disrespect and poor value.