Astana, Kazakhstan

Rooms are spacious and clean with comfortable beds and large windows offering good views. Staff excels at service and goes out of their way to help. Location near a mall makes it easy to get around the city.

Rooms are spotless and beautiful, but staff sometimes enter without knocking and enforce odd rules like no slippers at breakfast. Restaurant food is overpriced and tasteless. Service quality swings wildly depending on who helps you.

Rooms are spacious but outdated with poor furniture and worn decor. Staff accused one guest of theft falsely, and cigarette smell permeates the property. At $500 per night, you get better value elsewhere.

Staff members deliver exceptional service with genuine warmth and care. Guests praise comfortable rooms and a good location. The hotel excels at hospitality and making visitors feel welcome.

Spacious rooms stay spotless with excellent city views and comfortable beds. Staff treat you well and go out of their way to help. The hotel sits in the city center but feels quiet and peaceful, not chaotic like other fancy places nearby.

Rooms are clean and spacious with good condition throughout. Staff provides efficient, polite service and the bar serves fresh juices. Breakfast selection disappoints for a 4-star hotel, basic toiletries sometimes go missing, and early check-in requests get ignored.

Rooms vary wildly in condition and cleanliness. Beds are comfortable but housekeeping misses details like broken lamps and empty toiletries. Food is consistently poor, so eat elsewhere. Wifi breaks constantly and basic fixtures like bathtubs are poorly designed.

Rooms are clean and modern with everything you need. Staff are genuinely friendly and helpful. Breakfast is good with decent variety, though check-in can move slowly and traffic is heavy during rush hours near this central location.

Rooms are spacious but beds are hard and uncomfortable. Staff struggles with English and laundry service fails regularly. Air conditioning often breaks down, though the breakfast view is excellent and the pool works well.

Rooms range from tiny and hot to spacious and clean, with inconsistent comfort. The central location near Nurzhol Boulevard works well. Staff and breakfast quality vary widely, and AC problems plague some stays.

Rooms are clean and spacious with working AC and basic kitchens, but beds are uncomfortable and kitchen equipment is unreliable. Staff are attentive and helpful. Location near the US Embassy puts you close to restaurants and shops, but reception tried overcharging some guests and ignored booking requests.

Spacious rooms with decent views, but the hotel shows its age with bathroom issues, broken AC, and worn fixtures. Staff are genuinely helpful and friendly. Breakfast improved recently but remains inconsistent. WiFi can fail in some rooms despite management promises to fix it.

Rooms are large and clean but have bad beds, broken air conditioning, and outdated bathrooms. Staff quality varies wildly: some are genuinely helpful while others overcharge guests without showing prices. Skip the breakfast and expect to find a hotel that needs serious renovation.

Rooms are comfortable and clean. Staff quality varies wildly—some guests praise politeness while others report rudeness. The sauna and restaurant work well, but no elevator means you'll struggle with luggage on upper floors.

Reviewers split hard on this hotel. Some praise clean, spacious rooms and efficient staff, while others report filthy rooms, poor service, and a rat problem. Heating runs aggressive and blackout curtains leak light.

Rooms are clean and well-maintained with good views of the mosque, though some guests found them small with temperature control issues. Staff service is friendly and helpful, but room service delivery times are unreliable and overpriced. The airport location works well for layovers at 15 minutes away.

Staff are helpful and breakfast is good. Rooms are outdated with sewage and bathroom smells that need fixing. Heating noise keeps some guests up at night.

The hotel is aging and feels dated, but rooms are clean with comfortable mattresses and premium bathrooms. Staff delivers exceptional service, especially at the front desk. Breakfast stands out as excellent, though the gym is old and crowded, and you need a taxi to reach most places due to poor location and heavy traffic.