West Bay, Honduras

Rooms are dirty and rarely cleaned properly. Key cards malfunction repeatedly and staff ignore maintenance requests. Multiple guests report uncleaned bathrooms, missing towels, broken air conditioning, and a serious food poisoning incident from the piña colada machine.

Staff treat guests well and stay attentive. Water activities like snorkeling, scuba, and pontoon boat tours impress visitors. Reviewers praise food, drinks, and the beach setting, though no one describes the actual rooms.