San Pedro Sula, Honduras

Staff here is unprofessional and rude. Rooms don't match what you booked, with broken air conditioning that makes noise, no backup power, and poor lighting. Management won't honor reservations and serves cold, bad food. Skip this place.

Rooms are cramped and thin-walled, so you'll hear hallway noise all night. WiFi cuts out constantly, hot water doesn't work, and beds are too soft. Staff issues range from rudeness to alleged theft, making this place unreliable for safety and service.

Rooms are small and clean with included breakfast, but the hotel has serious problems. Staff make contradictory promises then charge guests for moving rooms due to structural issues like water noises. Don't expect the manager to fix their mistakes.