Hampton Inn & Suites Washington DC-Navy Yard

Not military friendly

Travels to Fort Lee to attend son’s Military Graduation on January 28,2026. Planes to stay here following graduation before we flew out the next day. Snow storm hits and the base is closed for 3 days and graduation was moved to the 29th. Called and explained the situation and was told because of the storm I would be refunded. NEVER REFUNDED. Called in again and was told it was policy and not their fault the Military closed the base. they are more concerned about their $200 then doing what is right.

Soccer weekend !

We enjoyed our stay at this hotel. From check in, the valet, and check out! The gentleman at the front desk during check in was kind and extremely helpful . He was knowledgeable about the hotel and the area we were going later in the day. Our room was nice and clean with a partial view of the baseball stadium. We didn’t take advantage of the complimentary breakfast, we made a quick exit this morning due to the weather event coming in today. Check out was easy and the gentleman at the front desk this morning was also super helpful and easy going. We did utilize the valet. That was a quick turn around for our car and the valet also helped us with our luggage into the car.

Clean room with nice bathroom.

The hotel was exceptionally clean from the spacious lobby to the well-maintained rooms, ensuring a comfortable stay. We visited for a concert at the National Park Stadium, and the hotel's location was perfect, offering easy access to the venue. Once we handed over our car to the valet parking service, we didn't have to worry about parking or security throughout our visit. There were numerous dining options nearby, ranging from casual cafes to upscale restaurants, making it convenient to find a meal at any time. The area felt very safe for walking, even at night. I would definitely consider staying here again if we attend another event in the area. The front desk staff were highly professional, attentive, and eager to assist with any requests, which enhanced our experience. Overall, I have no complaints and would recommend this hotel to others.

Clean room

Terrible

Do not stay here!!! Customer service is awful! Andrew is awful and very nasty! When I arrived they said valet was booked! We parked at Whole Foods 5 blocks away. Which was an inconvenience with bags, so we had to catch uber, they do not offer shuttle service, or anything for the inconvenience. They said I had to pay for valet in advance! This was the only overnight parking in the area! Which was $74 a night. When we arrived they said it was a security deposit, and I would get it back next day when I leave. Ok so when I checked out, I asked when I would get my deposit he said 24 hours. Well that did not happen, so I contacted the hotel. Well guess what he said I had valet on my bill I said no I did not your valet was booked! Andrew stated he was going to investigate the valet company, I said when he said, when I feel like it! Please don’t stay here! Worst experience and customer service! There something shady going on at this hotel! They take your money putting other cars on your room to collect money!