Love your room,
or Roomza makes it right.
Booking a room you have never seen is an act of trust. When that trust gets broken, you should not be the one arguing with a front desk. This is what we owe you, and what we do about it, written down, with a name on it.
At least
Paid to you by Roomza when a stay misses. The floor, not the ceiling.
Guaranteed from us no matter what the hotel says. Then a real person from our team takes the miss to the hotel and fights for more, up to the full value of your stay.
Every stay booked on Roomza is backed.
The guarantee comes with the booking. There is nothing to add on, nothing to opt into, and nothing to pay for it. It covers any way the room materially misses what you booked or what Roomza told you about it: the noise, the condition, the view, or the wrong room entirely.
Your review is the claim.
No forms, no support ticket, no proof-of-suffering photos. If the room lets you down, say why in your review, from the account that booked, during your stay or within 30 days after checkout. A room rated 2 or less out of 5 triggers the guarantee on its own.
Roomza pays at least $25. Not the hotel. Us.
Our concierge team contacts you and pays you $25, once per stay, and that is the minimum, not the offer. It is a payment from Roomza, not a discount, not a credit, not a refund routed through anyone else. It does not wait on the hotel agreeing with you.
Then we go after the rest, so you never have to.
Say you booked a high floor for the quiet and got the loading dock. A real person from our team takes that to the hotel, makes the case, and keeps pushing. Whatever the hotel returns is passed to you, on top of the $25, up to the full value of your stay. Amounts above the minimum depend on the hotel, so we never promise them up front. But somebody at Roomza is on it, and it is their actual job.
It can never touch a score.
Payouts and scores are fully separate systems. A guarantee claim does not lower a room's score, and a good score does not void a claim. Reviews must be honest and first-hand: a review written to farm the payout rather than describe the stay voids it, and fraud voids it entirely.