The Love Your Room Guarantee
We care which room you get.
Most sites sell you a room type and walk away. We care which room you sleep in, and we back that with our own money. If the room lets you down, tell us once. Roomza pays you at least $25, then a real person takes it to the hotel and fights for more.
Included with every Roomza booking. No add-on. No fee.
With every booking
Wrong room? We pay you. Then we fight for more.
Every booking
Backup is built in. Nothing to add.
At least $25
Paid by Roomza. Cash, not a coupon.
One honest review
That is the whole claim.
How it works
Say it once. We take it from there.
No form. No support ticket. No proof photos. Write the review you would write anyway, from the account that booked, during your stay or within 30 days. Your job is to tell the truth. Our job is to do something about it.
You say it once
“The room wasn’t what I booked.”
We contact you
Rate the room 2 or less out of 5 and the guarantee kicks in on its own.
We pay you
$25 comes from Roomza. It does not wait for the hotel to agree.
We fight for more
A real person makes the case and keeps pushing, up to the full value of your stay.
Our money first
First we pay. Then we press.
The $25 is ours, and it is certain. The rest is what we win back from the hotel. You never have to guess which is which.
Roomza promises at least
$25
At least $25, once per stay, paid by us. Cash behind the promise. Not a credit, not a coupon, not a refund that waits on the hotel.
Roomza fights for
Up to your full stay.
Whatever the hotel returns is passed to you on top of the $25. We never promise the hotel's part up front. We do promise that someone at Roomza owns the fight.
The promise, signed
Five rules. No disappearing act.
The complete promise in plain language, so you know exactly when we step in.
Every stay booked on Roomza is backed.
The guarantee comes with the booking. There is nothing to add on, nothing to opt into, and nothing to pay for it. It covers any way the room materially misses what you booked or what Roomza told you about it: the noise, the condition, the view, or the wrong room entirely.
Your review is the claim.
No forms, no support ticket, no proof-of-suffering photos. If the room lets you down, say why in your review, from the account that booked, during your stay or within 30 days after checkout. A room rated 2 or less out of 5 triggers the guarantee on its own.
Roomza pays at least $25. Not the hotel. Us.
Our concierge team contacts you and pays you $25, once per stay, and that is the minimum, not the offer. It is a payment from Roomza, not a discount, not a credit, not a refund routed through anyone else. It does not wait on the hotel agreeing with you.
Then we go after the rest, so you never have to.
Say you booked a high floor for the quiet and got the loading dock. A real person from our team takes that to the hotel, makes the case, and keeps pushing. Whatever the hotel returns is passed to you, on top of the $25, up to the full value of your stay. Amounts above the minimum depend on the hotel, so we never promise them up front. But somebody at Roomza is on it, and it is their actual job.
It can never touch a score.
Payouts and scores are fully separate systems. A guarantee claim does not lower a room's score, and a good score does not void a claim. Reviews must be honest and first-hand: a review written to farm the payout rather than describe the stay voids it, and fraud voids it entirely.
Curtis Crimmins, Founder
The letter of it lives in the Terms, and the rules that keep scores unbuyable live in the Trust Charter.
Every Roomza booking comes with backup
Book with people who care which room you get.
Nothing to add on. Nothing to opt into. If the room misses, you are not handling it alone.