Hilton Phoenix Airport

I had such a wonderful stay at this Hilton! From check-in to check-out, everyone was incredibly kind and welcoming. The gentleman at the front desk who helped me during both my check-in and check-out was amazing, so attentive, friendly, and helpful throughout my stay. Unfortunately, I don’t remember his name, but I truly appreciated his kindness. The ladies at the front desk were also wonderful, always smiling and ready to help with anything I needed. When I realized the refrigerator in my room wasn’t working, the staff took care of it and replaced it for me, which I really appreciated. The whole experience made me feel very comfortable and well taken care of. I had such a great stay, and whenever I’m back in Arizona, I will definitely stay here again. Thank you to the entire team for making my experience so special!

Quick. Easy Convenient

Close to airport

Buena ubicación y housekeeping

Cons Nada

It was an ok.hotel.foe.the rate it wasn't that clean and that staff was mediocre

I like the ATMOSPHERE of the room

Cons It wasn't that clean and I saw two roaches in my room

Poor Service

I recently stayed at the Phoenix Airport Hilton on 7/30/26. I wanted to get some good sleep before a 3AM wakeup to go to the airport. The rooms were nice enough, but for some reason a loud alarm (fire?) went off at 9:20 pm for 30 seconds and I was unable to get back to sleep. The worst part however is their shuttle service. .Upon returning from my trip I waited for around 30 minutes and no shuttle came. I called and the manager said that he would send a shuttle right away. I waited for 25 minutes and called again. This time the manager said that EJ will have to wait until the dust storm clears before coming. BTW there were many shuttles from other hotels and taxis coming and going. I thought that the manager should have called me to inform me that the shuttle wasn't . Anyway I said that I would continue to wait. After about another 30 minutes I took a taxi to the hotel to pick up my car. I thought that they would reimburse me for the taxi ride especially for their poor customer service. The manager said no, that their shuttle service is on demand and therefore cannot reimburse me. So be aware, if there is a dust storm or who knows what else, you will be kept waiting. In the future I will use Sky Harbor Parking. Their shuttles were operating.

Cons I just received charge in my account and don't know what it is