Hotel Indigo Flushing - LaGuardia by IHG

I stayed here for 9 days, with a room rate of over $300 per night. Upon checking out, I accidentally left a bag in the r

Cons Terrible housekeeping and poor lost-and-found service; highly disappointing.

⁠Terrible housekeeping and poor lost-and-found service; highly disappointing.

Cons I stayed here for 9 days, with a room rate of over $300 per night. Upon checking out, I accidentally left a bag in the room containing some clothing and important items. When I contacted the hotel, I was told nothing was found, and it is highly likely that housekeeping simply threw it away as trash. For a mid-to-high-end hotel, it is extremely disappointing: the housekeeping staff failed to carefully check for left-behind belongings, handled things carelessly, and showed a total lack of initiative to contact a long-term guest.

Wonderful stay

Friendly staff. Convenient valet parking

The front desk staff is very helpful. Our kid was so exhausted after a long drive. They allow us early check-in. We are so grateful for that. Getting our room early was a big help indeed.

Great Flushing location with tons of dining options nearby but not truly boutique class with details

Our family of four stayed for two nights in mid July. We chose this hotel primarily for its excellent downtown Flushing location, which put us within easy walking distance of many authentic Chinese restaurants. While Hotel Indigo is marketed as a boutique tier property with unique design elements, in reality it feels more like a standard, newer mid-tier IHG hotel with limited features. ***Location & Parking*** The location is the strongest selling point of this hotel. If you want to be in the heart of Flushing and surrounded by Asian dining options, this spot is ideal. If that’s not your priority, you may want to look elsewhere, the immediate area is busy, older, and congested. Parking is in the same building (likely underground) and is valet only. It is operated by a third party company but hotel guests receive priority through the front desk. When we arrived, the garage signage showed “full” yet the front desk confirmed they always reserve spaces for hotel guests. Parking is $35 per night with in and out privileges, billed at checkout. You do need to give the front desk about 10 minutes notice before retrieving your car. ***Facility & Room*** The hotel was built in 2021 and opened in July 2022, so at four years old it should feel relatively new. However the property already feels more worn than expected. Aside from some contemporary lighting and artwork, we didn’t notice anything that stood out as “boutique.” Our room had a standard layout and limited space. For a family of four, seating was tight with one low desk chair and a small sofa meant someone was always sitting on the bed. The bathroom was clean and things were in good working condition. The biggest issue was the air conditioning. Although it is a central system, it was extremely loud. We had to turn it off at night because the noise made it difficult to sleep. The thermostat worked fine, but the unit itself seemed unusually noisy or possibly in need of maintenance. ***Staff & Service*** Amenities are minimal beyond the front desk. Our interactions with staff were mainly for check in, check out, and valet. The interactions were positive, everyone we spoke with was welcoming and helpful. We did not encounter housekeeping or other staff during our stay, likely because the hotel offers limited services. The 2nd, 3rd, and 4th floors reportedly have restaurants and a gym, but we didn’t use them given the large amount of dining options nearby. ***Overall*** The hotel met our basic needs for a short stay. It didn’t offer much beyond the essentials, and we didn’t experience anything that felt boutique level despite the brand classification. If your priority is staying in the center of Flushing with easy access to Asian restaurants, this hotel delivers. If you’re looking for amenities, upgraded features, or a more full service experience, this may not be the best fit. We might stay again if location is the deciding factor.

Near airport and subway line 7. Free shuttle to airport

Cons I asked for room service and clean towels but the did not send anyone for thet and no clean towels