Hyatt Regency JFK Airport at Resorts World New York

The hotel exceeded my recommendations.

The room felt very new and clean. The room had a nice TV and plenty of USB and power outlets on both sides of the bed. The shower was very nice.

Cons The bathroom could have used a few more towel racks. I wouldn't exactly call the view of the parking garage and Queens a "city view." The casino next door could have used a little more entertainment. The Sugarfactory restaurant next door had terrible service at breakfast. It took 15 minutes before our order was taken and then we had to ask multiple times before our coffee showed up and then asked multiple times for milk and sugar once it did.

The bed was very uncomfortable

Functional airport hotel - nice and clean and quiet

Clean and efficient

Cons Nothing

Incredible service

The staff at this Hyatt are top notch customer service professionals. We feel taken care of from the second we pull up front. Absolutely love the service, cleanliness but especially the integrity of the staff. We have and will return again and again when we are downstate. Thank you, The Smiths

A Truly Welcoming Stay with Exceptional Hospitality

I recently had the pleasure of staying at this property as the recipient of a complimentary stay provided by Resorts World through a FIFA World Cup promotion, and I was thoroughly impressed by the level of hospitality we experienced from beginning to end. Our check-in experience was seamless and welcoming. The Guest Services representative efficiently confirmed the details of our stay while taking the time to explain the hotel's amenities, including the complimentary breakfast hours in the lounge and how to connect to the Wi-Fi. What stood out most was the representative's genuine warmth and wonderful sense of humor, which immediately made us feel at home. The Housekeeping team was equally outstanding. One evening, I called to request an additional comforter. A housekeeping attendant arrived promptly with one and, after noticing there were two guests in the room, thoughtfully returned with a second comforter without us having to ask. That level of attentiveness and care did not go unnoticed. As we were heading downstairs to check out, we were greeted by what appeared to be the Housekeeping Manager, who kindly asked how our stay had been and wanted to ensure we were satisfied with the cleanliness of our room. We were genuinely impressed by this proactive gesture. It demonstrated a commitment to quality and guest satisfaction that extended well beyond simply completing assigned tasks. I'd also like to recognize the Dining Services team. Throughout breakfast, they were consistently pleasant, hospitable, and attentive. They made sure the food was continuously replenished, tables and common areas remained clean, trash was removed promptly, and the lounge stayed sanitized and inviting. To top it all off, the breakfast was absolutely delicious! Overall, every department we encountered contributed to a memorable and enjoyable stay. Their professionalism, kindness, attention to detail, and commitment to exceptional guest service were evident throughout our visit. Thank you to the entire team for making our stay such a wonderful experience. We look forward to visiting again!

Rude Staff and Disappointing Service

Unfortunately, our experience was disappointing. The front desk staff were rude, spoke down to guests, and made us feel like we were inconveniencing them. Customer service was well below expectations, and the overall lack of professionalism left a negative impression that would make us think twice before staying here again.