Hyatt Regency Suites Atlanta Northwest

Great hotel for a comfortable family stay

Great overnight stop after our long flight. Huge suites, comfy beds everything provided if you did want to stop in your room and eat. Lobby staff were super helpful and loved games room - perfect family spot

Cons -

A very nice hotel nearby to my home that lodged my family overnight while visiting.

Hotel lobby was spotless. I purchased the room for family that was visiting. Went to the pool and it appeared clean, was stocked with towels, and Ethan easy access to bathrooms. Family said the room was. Dry ice mx was on a higher floor as I had requested. They thoroughly enjoyed their stay. Kavita, at the front desk, was super nice to deal with when I was arranging payment for the room, application of a gift card, request for a higher floor, smooth check-in for my family, etc. When I met them at check-out in the hotel lobby the next morning, Kavita was working and was especially nice to my granddaughter. Meant a lot to her and to me.

Great Location / Hidden Gem

Awesome area and hotel. It is a hidden gem and not far from Pappadeaux’s! I would recommend and will most definitely stay again. Thanks for the warm welcome from check-in/out staff.

The hotel itself was beautiful and I would definitely come again.

Loved the overall experience! We had a great time looking at the views. The body wash in the shower smelled amazing and the check in process was a breeze. I loved the view of the pool and the added security at night, for guests to use their cards after a certain time to open the main doors.

Cons The only critique I want to make note of is the fact that there is no sidewalk to walk on after self-parking, we had to walk back on the road we came in through. The trash can in the bathroom was still filled with trash and sanitary pads when we got there. We were also a little confused after checking in on where the elevators were we ended up in the business hall and had to do a U-turn with all of our luggage. The main problems were two things, we checked out late (which was completely our fault) but the staff that came to our door was very annoyed and left us with a bitter feeling. During check out we also waited in line thinking the people in front of us were still checking out, but the desk attendant just stood there talking with them about random things while we stood there with all of our belongings waiting for about 10 minutes.

Great one to repeate :)

Nice and comfortable. Good for families. Great personell. Nice swimming area and surrounding garden. Relaxing place

An urban setting with a magical garden area

The location was good with access to a nice Papadeaux eatery close by. The atmosphere of the hotel was nice; especially the pool and garden area which is magical and peaceful. This is an older hotel, but it has been extensively renovated. The area is urban and it is easy to miss the entry which is up a steep hill to the entry one you turn in. Rooms are very large with a small refrigerator that worked to keep things very cold. Our room was a true one bedroom suite at 650 square feet which was excellent. The hotel lobby, dining and bar area, hallways, gym and our room were all a good value and clean. We had no noise issues at all, found the bed to be comfortable, and the bathroom was of good size. Our tub was a bit older looking, but clean with a great shower and soap dispensers with shampoo and conditioner (all full). The service was as good as it gets - excellent in all respects from the Bellman to the check-in staff, to housekeeping and to the dining/bar staff. We did not eat any meals or use the bar. Coffee service was fantastic and began at 6 AM. Pet friendly and our Boston Terrier was treated like a king. I found ample places to walk him. While the dog area on site was small, I walked down the wood steps along the entry road and into an adjacent multi-use commercial building and wa able to walk the dog extensively in their parking lot and along small landscaped areas. From there I could connect to a few other buildings. The area was empty early mornings which was perfect. The gym was in good condition with only one of the several wieght units being non-functional. It is a full gym in relatively good condition. The standout here was the staff which was without exception excellent! The only reason for the 4-star rating was the air conditioning. The hotel seemed a bit warmer and more humid than most, and our room air conditioner seemed a bit underpowered. We turned the thermostat down to 68 which helped greatly, but the unit had a problem with condensation and a small accumulation of moisture on the floor alongside the bedroom wall vent. We did not see that until our last evening (we stayed for 3 days), and when reported to the staff the morning of our departure, they were very attentive and had an engineer on site to investigate the problem once we had checked out.