InterContinental New York Times Square by IHG
Rooms are clean and spacious with stunning city views and excellent bathrooms.
Written by AI from guest reviews.
Praised forgreat location · friendly staff · spacious rooms
Flagged fordirty rooms · high service charges
Great location nice staff smelly room
I like the location and the service is very good. The restaurant is very good as well.
Cons The room I checked into was not great. The AC didn’t work and the room smelled very bad. The AC was fixed when I called the desk but the room smelled like smoke the entire stay. This hotel needs a refresh.
Good location, when I checked in she was the worst employee with the worst attitude. She asked me to pay the rest of the
Good location
Cons THEY STOLE MY MONEY TOOK 600 USD FOR DEPOSIT THAT THEY FULLY CHARGED ME AND WILL NOT PAY ME BACK
Definitely not a 5-star experience
Definitely not a 5-star experience Unfortunately, my stay at the InterContinental was extremely disappointing and certainly did not meet the standards I would expect from a five-star hotel. The biggest issue was the attitude of some members of the reception staff. Whenever we asked a question or requested information, the response was often unfriendly, dismissive and at times quite rude. The reception is the first point of contact with a hotel, and instead of making guests feel welcome, the service made us feel uncomfortable and discouraged from asking for assistance. Another very disappointing issue concerned breakfast. Our Booking.com reservation indicated that breakfast was included, yet at the hotel we were informed that we would be charged approximately $100 per day. I found this extremely confusing and misleading. Charges of this level should be communicated clearly before arrival, not presented to guests afterwards. In addition, the overall cleanliness and condition of the hotel did not reflect what I would consider five-star standards. For the price and the reputation of the InterContinental brand, I expected a completely different level of professionalism, hospitality and cleanliness. I would definitely not choose this hotel again and, based on my experience, I cannot recommend it.
Luxe hotel met echt een top locatie dichtbij Times Square.
Vrij luxe hotel met bijbhorende bar/restaurant. De locatie was echt top, binnen 3minuten op Times Square. Vriendelijke personeel. En ook de service van de technische dienst was top.
Cons We waren met 4 personen en hadden inclusief ontbijt geboekt. Nu bleek dat er in de kleine letters stond dat er bij het boeken van 4 personen op 1 kamer, er maar 2 personen ontbijt krijgen. De andere 2 personen moeten dus bij betalen en dat was niet goedkoop. (50 dollar per persoon extra) Ook waren wij niet bekend met vooraf te betalen: hotel amenities (vreemd concept vonden wij)
Lokasyon
Cons booking'den yaptığım ödemeyi kabul etmediler. tekrar ödeme aldılar.şimdi ödemeyi geri almakla uğraşıyorum.
Good experience
Omg the room I had I didn’t even expect that, they are super clean, rapid, polite and friendly. I love the soap they have too 😍😍
