Praised forgreat location · friendly staff · nice common areas
Flagged forsmall and outdated rooms · issues with cleanliness · value for money concerns
10Solo · BR · Sep 2026
Tivemos uma ótima estadia em nossos dias em NY. O hotel fica muito bem localizado, tanto em relação às estações, quanto em relação a restaurantes, lojas e avenidas principais, sendo possível explorar muitos locais a pé e de transporte público.
O destaque vai também para a cordialidade de TODOS os funcionários do hotel, sem exceção.
Adoraríamos retornar em uma futura oportunidade.
Cons Adoramos praticamente tudo, mas há dois pontos que para nós faria diferença: no banheiro do quarto, se houvesse uma opção diferente em relação a cortina de pano, ajudaria mais a não deixar o chão tão molhado, além disso, embora a área e os alimentos e bebidas do café sempre estivessem abastecidos e ajudado na conveniência, sentimos falta de alguma variedade, principalmente nos carboidratos (pães), no mais, estava tudo muito ótimo.
8Couple · BR · Sep 2026
It used to be perfect, it's still very nice
The décor and themed rooms are wonderfully charming, and the location, on Madison, two blocks from the NY Public Library, is ideal. Staff is friendly and helpful. Beds are comfortable.
Cons Unfortunately The Library is no longer the haven it once was, with wine & cheese sessions every afternoon, a delicious breakfast, pen & paper in every room and other amenities. It became more of a common hotel, except for the book theme -- and the service remains above average. Now it's a matter of comparing prices and analysing if it's still worth it to stay there.
8Couple · AU · Sep 2026
Great location for galleries/museums & easy access to a number of stations.
Cons Noisy:street noise and air conditioner loud.
8Solo · IL · Sep 2026
מיקום מצויין, צוות נעים, שתיה חמה ומאפים לאורך רוב שעות היום. חדר מרווח.
Cons כבר הרבה זמן יש סביב כל המלון פיגומים ובכלל לא עובדים. כל החלונות חסומים,, הרגשה לא נעימה וחדר מאוד חשוך.
8Solo · US · Sep 2026
Great place to crash if your train gets in late, central location for exploring NYC
It was quiet and low key and easy walking distance from grand central
Cons The reading lounge was a bit of a disappointment - it’s giving Priority Pass airport lounge, not a place I would want to curl up with a book and read. But I appreciate that they have good coffee and snacks included in the cost of your stay
1Couple · US · Sep 2026
Better options in Midtown
The location was convenient.
Cons We found an exceedingly large cockroach in our bathroom (large enough to flummox me, a former New Yorker). In an older hotel in the city, it wasn't the roach itself that was the problem, it was how staff handled our complaint. Being simply offered bug spray is not a customer service oriented solution. We left that night for another hotel (one night into a 3 night, prepaid stay) and had to follow up in person for a proper resolution with the assistant manager the next day. Even now, still waiting for the conclusion of the resolution. With as many hotels there are in the Grand Central area, no need to stay here.