LUMA Hotel San Francisco

Excellent !

Beautiful, stunning and modern, with just the right touch of whimsy to create a cozy atmosphere in a high-tech environment. As a solo disabled traveler, this hotel has excelled at meeting the requirements of the ADA, not only the technical provisions but the staff is well trained, friendly and accommodating. The property and room were immaculate. I give this hotel the highest recommendation to anyone looking for an amazing experience at an incredible value.

Great place to stay

Outstanding, accommodating staff and super comfortable rooms — modern, great TV, spotless and cozy. The gym is great too!

Wonderful Place to Stay.

Excellent location, a lot of easily accessible transportation, staff is extremely friendly and helpful, Hotel room is clean and updated, given the excellent location. The value paid for the room was reasonable.

Perfect!

This stay was perfect to say the least! Guest services was so sweet to us! Valet was a breeze! Thank you to everyone here for making our stay an amazing one!!

Wonderful Experience

I wanted to write a review in gratitude of this amazing place. My daughter and I stayed here for the Billie Eilish concert and they made is seamless. The staff are SO accommodating and friendly. There were a lot of people staying here, but they really have managing the crowds down to a science. When we arrived, they had vallet out in the road along the line of cars, greating us and starting the process. The room was so beautiful with fun technology and beautiful views. We had dinner on the rooftop with even more views and fast service. (We accidentally got into the wrong elevator for the restaurant, but a staff member was with us and used his card to take us to the top). The walk to the show was quick and easy. After we saw the trams packed full of people and the long traffic lines from the windows of the room all night, we were sooo happy we had a short walk back. When we returned, there were really long lines for the elevator, but they opened up the service elevator and got us up to our room quickly. They even had a yummy snack bar open for late night treats and wine. In the morning we had our first robot breakfast delivery, which was SO fun and a highlight of our trip. Thank you for a great Mom and Daughter night!!

Best customer service!

The customer service here is the best! I accidentally booked the wrong type of room for my fiancés birthday and thankfully they had another one available and they were so quick to help! It was seamless! Thank you for the front desk team!!