Motto by Hilton New York City Chelsea

Nice hotel, but the customer service needs improvement

Cons I had requested a high-floor room, but when we arrived, we were given a room on the 23rd floor and were told that the hotel’s policy is first come, first served. It would have been better to know this in advance, rather than sending two messages and receiving “we will do our best” as a response. If I had been told that the policy was first come, first served, that would have been much better.

Great location, lots to do and Whole Foods near by. Small room

The restaurant was fantastic. And the servers great

Cons Seating space in room. No coffee in room

Great Location - Wonderful Staff

The hotel staff was very welcoming and warm and helpful - from the front desk to the restaurant to the bell man. The hotel's location is ideal - my sons live in the West and East Villages respectively and I was able to easily walk to their locations plus much of the rest of this area of Manhattan. The room was very comfortable and my street-facing window was large.

Cons Nothing

המיקום ממש מרכזי וטוב, קרוב לכל מה שצריך, הצוות מאוד נחמד, תמיד נקי.

Cons התאורה בחדר דיי חשוכה

Perfect stay at Motto Chelsea! We would definitely stay again

We loved our time here at motto! The staff were all so welcoming and helpful with anything we needed and the property itself is beautiful and in a great location

The room was compact but clean well laid out. I was traveling alone so it worked well for me. It would have been too small for two people to stay in the room with more than two pieces of luggage.

Cons An iron or a steamer would have been appreciated.