Novotel Samator East Surabaya Hotel
26-28 Jalan Raya Kedung Baruk · Surabaya, Jawa Timur 60298, Indonesia
Rooms are spacious and clean with good upgrades available, but front desk staff vary wildly—some friendly and helpful, others dismissive and unhelpful with basic requests. Breakfast quality drops as service progresses through the morning, and housekeeping misses cleanings regularly. Cleanliness issues including a fly in coffee and moldy smell in indoor playroom are serious concerns.
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26-28 Jalan Raya Kedung Baruk
Surabaya, Jawa Timur 60298, Indonesia
Amenities
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Room Goals
Exceptional by any standard.
9,484 reviews