Soho Grand Hotel

It begs for a return visit.

Great location, casual and upscale at once, excellent bar and lovely rooms with great beds.

location, spacious room, and staff

Cons there is no lounge where to sit and relax without having to consume.

The worst hotel stay I have ever had.

Cons Room was unclean, shower didn’t work, dirty window, no view, gravel pit with weeds our window, and directly on top of the nightclub in the hotel (who knew there was a nightclub in the hotel?!?) with the bass so loud until 4am both weekend nights that the bed in our room was shaking, the lights flickered and we could not sleep. It was like the nightclub was inside our room. The hotel stay completely ruined our special birthday trip that we flew 3 thousand miles for. I would rate this stay a negative 100 out of 10.

Not recommended for guests who value a good night’s sleep and consistently reliable service.

It has a prime location.

Cons This was an extremely disappointing stay. First, during check-in, I felt that guests were treated differently by the staff. More seriously, because the staff member assisting me was unfamiliar with the payment process, my European bank card was locked. I now have to go through a complicated process to have it unlocked. What made the situation even more frustrating was the staff member’s dismissive attitude—she acted as though this were perfectly normal and offered no sincere apology. Second, I was unable to sleep for the entire night because of excessive noise. When I reported the issue to the front desk, the staff responded coldly with a brief apology and simply said there was nothing they could do. They made no meaningful effort to investigate the problem or offer any solution. Overall, the poor service, lack of professionalism, and indifferent attitude of the staff made this an extremely unpleasant experience. I would not recommend this hotel.

Enjoyed our stay, felt the room marketing was very misleading.

Fantastic service. Room fit and finish was very nice.

Cons Corner room which is priced at a higher price point should note that it does not have two windows in the corner, unlike the lower priced two window corner room.

Toujours une belle experience.