Sonesta Bee Cave Austin Hill Country

Great check in staff at night and friendly staff in the day

Modern

Cons The small shop and payment system wasn’t working / breakfast facilities poor no proper breakfast and asked for a plate and was refused

Great stay, perfect

Staff was friendly and helpful, room was great, and clean. No complaints!

Friendly staff, great location, but the value isn't there.

Location is perfect. You're within walking distance to a great coffee shop. The rooftop patio is lovely. And the staff are fantastic. Everyone from the front desk, all the way up to the rooftop patio bar, were absolutely stellar.

Cons There is a lot I did not like about this hotel, and it really surprised me. First the room. Although it was nice and the bed was comfortable, the window looking out was filthy. The air conditioning worked well, except it did very little to combat the humidity, and so it just felt damp in the room. The rooftop, which is spectacular, is not available to guests during the day. It's only open after 3 or 4 p.m., and there just isn't another place to sit or spend time that's very nice anywhere. The parking garage filled up with conference attendees, so we had to park down the street, which was inconvenient. The parking spots are so tiny that if you have a truck or a larger vehicle, you’ll use more than your space. There was supposed to be a $15 per day food and drink credit included with my reservation, which no one seemed to know anything about. Then lastly, there is a resort fee, which they call a destination fee. This was never disclosed up until I arrived at the property. Problem is, this is not a resort. It does not have resort amenities. It just seemed like a way to nickel and dime your guets, and I found it to be obnoxious. All in all, this was not a good value, and I would not stay here again.

Excellent stay with great location and facilities and extremely helpful and attentive staff.

Excellent location and staff

Cons Took some time for hot water to come through in the bathroom and wallpaper was coming off.

Good overall

Did not use

Cons More coffee in room

Great location and local venues, I wish the hotel lived up to my expectations as advertised.

The location and surrounding venues were conveniently located within walking distance. Additionally walking around you felt safe and it was great to not have to use a car to go to a great restaurant or an art gallery. There are great places to eat morning and evening. Comfort was great! The air conditioning in the room and in the halls were working 100%. The bed and linens were great that I actually got a good night's sleep.

Cons Staff could have been friendlier. The only staffer that was energetic and friendly was the overnight desk manager when we were checking out at 5am. I could have given a single staff member a pass for not being friendly, I understand we have our bad days and not be 100%. But for a four night stay from morning to evening and walking through the lobby and halls, more staffers could have been friendlier. It gave me the impression that everyone working there received bad news. The shades on the lighting above the nightstand were "water stained". Wondering what type of moisture happened to make them look like that. Attention to detail would be helpful to catch these things. If most of the staff was friendly and catching easy things to fix in the room, I would have given high scores across the board to include being a great value.