The Beverly Hilton

And unfortunately, our entire vacation was ruined because of this situation. It also left us with a very negative impres

Cons Unfortunately, our overall impression of the hotel was seriously affected by a very disappointing experience with their laundry service. We gave several expensive items belonging to my son to the hotel laundry and paid a considerable amount for the service, expecting professional and careful handling. Unfortunately, the clothes were returned damaged and ruined. When we reported the issue, we were told that the hotel would compensate us for the damaged items or at least provide some form of compensation for our stay. However, despite these promises, nothing was actually done. We received no compensation for the damaged clothes and no compensation from the hotel. What disappointed us even more than the damage itself was the extremely cold and indifferent attitude toward the situation. When a hotel offers a paid laundry service, especially at premium prices, guests should be able to trust that their belongings will be handled professionally and that the hotel will take responsibility if something goes wrong. How can guests feel comfortable trusting their personal and expensive belongings to a hotel when this is the way such situations are handled? Mistakes can happen, but the way a hotel responds to a problem says a lot about its level of service and respect for its guests. Unfortunately, in our case, no proper solution was offered and no responsibility was taken.

All and all fantastic. Just a little tweaks and you are fantastic

Location and wonderful staff. Circa bar, Concierge and in room dining fantastic

Cons Didn’t advise me on the construction. No mini bat available.

Very happy

Staff are particularly friendly and helpful with good sense of humour

Cons Big dug up hole outside

FORMAL COMPLAINT 15 August 2026 Customer Service and Complaints Department Booking.com B.V. Herengracht 597 1017 CE Amsterdam, The Netherlands Subject: Formal complaint and request for intervention and refund - reservation 5034406313 Dear Sir or Madam, I am submitting a formal complaint concerning accommodation booked through Booking.com at The Beverly Hilton for 4 to 10 August 2026. The listing and booking process did not provide adequate notice that a central advertised amenity was unavailable or that extensive renovation activity would materially affect the stay. We relied on the information presented when committing to a booking costing US$16,499.78. Reservation details Reservation Booking.com confirmation no. 5034406313 Property The Beverly Hilton, Beverly Hills, California Stay 4-10 August 2026 (six nights) Party 11 guests: 7 adults and 4 children Rooms 4 rooms: 1 Premier Room with Terrace and 3 Junior Suites Total price US$16,499.78 (approximately NIS 48,752) Grounds of complaint - The swimming pool was unavailable throughout our stay. We were not informed of the closure before arrival, despite travelling with young children and selecting a full-service luxury hotel. - Extensive renovation work was taking place at the hotel. From early morning, numerous workers were operating in and around the parts of the building where our rooms were located. This caused substantial noise, disturbance and loss of privacy. No meaningful advance disclosure was made. - We are Sabbath-observant and therefore do not use elevators on Shabbat. On Saturday, access to the stairs was blocked because of an event held at the hotel. Staff prevented us from using the staircase for close to an hour while we were accompanied by young children. Our explanation and requests were not handled with appropriate care or urgency. - These were not minor inconveniences.

DEVASTANTE

niente

Cons la struttura è in ristrutturazione dovrebbe essere chiusa durante questo periodo.

Ok, but would not stay again until hotel is updated & construction complete

Room was clean, good size and nicely laid out, Bathroom was clean and breakfast selection was good

Cons Could have provided a notice that hotel was under renovation as construction noise was loud and started early in the morning. To use alternative swimming pool and spa you had to book ahead which is irritating on a 2 day trip. Restaurant always felt damp in the morning due to humidity, hotel overall feels outdated and breakfast was not great for the price. Much better off going next door to the Waldorf Astoria for breakfast, ambience, service and food was far better and not too much of a price increase.