The Westin New York Grand Central
Rooms are clean and spacious with firm beds and comfortable sheets, but noise from ice machines and mini fridges can disrupt sleep.
Written by AI from guest reviews.
Praised forexcellent service · great location · delicious food
Flagged fordisorganized service during stay · mismatch in room arrangements
awful. If I could get a refund for the whole trip I would.
nothing besides the view
Cons they charged my card two times, the ac wasn't working at all, there's no vent in the bathroom so if you shower longer then 20 minutes you can't breathe, zero respect from any employee and when I spoke to the manager about charging my DEBIT CARD for a extra $760... as a mistake she basically just hung up and had a attitude the entire time.
A Comfortable Stay with Exceptional Hospitality
Westin is always a hotel I can trust and choose with confidence. As always, we had a very comfortable and enjoyable stay. The bell staff who helped us unload our luggage upon arrival and load it into our car when we left were exceptionally kind, welcoming, and helpful. In fact, they were the friendliest and most attentive staff we encountered during our stay. Their warm and thoughtful service made a wonderful impression on us and made us feel especially welcomed. We truly appreciated the excellent hospitality and look forward to staying at Westin again.
Just ok
Location
Cons Everything else
I would stay here again.
Close to everything. Clean. Staff were very kind.
Cons The air in our room was stale and not working properly.
We enjoyed being st this Westin property
Cons Our room 1102 had a sort of “permanent urine smell in or around the toilet bowl. I recommend housekeeping SOAK with bleach around the bowl within toilet seat to get rid of the foul smell
DOUBLE CHARGED
Cons BE AWARE! If you book through here, after they will double charge you at the hotel, and believe me it will be a headache to get your money back!!! After sending multiple emails to the property I’m still waiting for a total refund! Worse experience ever and so frustrating! Lots of hotels to choose from in NY, BE CAREFUL!
