Ciudad de Guatemala, Guatemala

Rooms are clean with good pool views. The hotel itself is beautiful with an excellent pool, and staff like Sonja and Angelica deliver great service. However, restaurant food is inconsistent—some guests praise the buffet breakfast while others got bland, poorly prepared dishes and slow service.

Rooms are spacious with comfortable beds, but carpets need deep cleaning and the whole property feels dated and rundown for a five-star hotel. The isolated location forces you to rely on Uber or tour pickups. Staff are friendly and breakfast is good, but many amenities were unavailable during stays.

Rooms need work with old carpets and chemical smells, though some guests found the hotel clean and beautiful. Noise from the rooftop bar kept guests awake past 1:30am. Many advertised amenities were closed during visits, making it overpriced for what you actually get.

Staff hospitality varies wildly. Rooms have awkward open layouts with see-through bathroom walls that couples dislike. The location in Cayala puts you near shops and restaurants, breakfast is solid, and views are good, but reception staff often ignore guests and make you return daily for parking passes.

Rooms are clean, quiet, and comfortable with excellent mattresses and good AC. The garden courtyard is beautiful, staff are helpful and patient, and the restaurant serves solid food. Security is tight and they arrange trusted taxis for guests.

Rooms are spacious and clean with good storage, but water temperature swings wildly and pillows are too firm with no alternatives. Bathrooms have poor sound insulation between units. Staff quality varies drastically by employee, and Black guests reported racial discrimination from security and front desk.

Rooms are large, clean, and have comfortable beds with working AC. Noise is a serious problem: guests report loud parties late into the night and staff music blaring in common areas. Some guests also encountered paint smell and hot water issues during renovation.

Rooms are small but clean with excellent showers and good coffee. Staff responds fast and helps with everything. The location in Zone 4 puts you near restaurants and shops, and the outdoor spaces are nice. Some guests miss basic things like bottled water and TV.

Beds are firm and comfortable, but thin walls let you hear everything from neighbors. AC sometimes smells bad, blackout shades stick, and parking is tight for larger vehicles. The location near the airport and restaurants is solid, though breakfast costs extra and noise from nearby clubs reaches upper floors.

Staff are attentive and the location near the airport works well, but rooms feel dated with maintenance problems like faulty toilets, poor drainage, and cleanliness issues. Check-in is slow and outdated, key cards malfunction repeatedly, and the overall experience doesn't match the price or five-star positioning.

Rooms are large and clean with decent comfort. Staff are friendly and helpful, though check-in enforces strict 3 PM policy even after early requests. Utilities like power, internet, and hot water sometimes fail, but that's typical for Guatemala.

Rooms are small but clean and comfortable with decent water pressure. Staff are friendly and helpful. Avoid the hotel's car service to the airport because they overcharge significantly.

Clean spacious rooms and excellent breakfast. Good service and maintenance overall. Pool gets crowded and loud during holidays, massage service is weak, and staff added undisclosed tips to bills.

Rooms are spacious and clean with good AC, but beds are either too soft or rock hard depending on the unit. Hot water problems plague top floors, and staff won't move you to fix it. Construction noise affects some rooms, though breakfast is cheap and good.

Staff treat you well and breakfast satisfies, but thin walls let noise through, bathrooms feel old with broken fixtures, and showers run cold. The airport location works great. You get basics done, not luxury.

Rooms are small and dated with uncomfortable boards for beds, flat pillows, and dingy towels. Staff stays friendly and helpful. The historic location is good, but noise from events can ruin your night, and bathrooms lack basic conveniences like outlets or hand soap.

Rooms are clean and spacious with good views, though AC blasts hard on beds and WiFi drops often. Staff treat you well and breakfast impresses. One guest reported dirty fixtures and stains, conflicting with others' cleanliness reports.