Gdańsk, Poland

Hotel delivers clean, elegant rooms and strong service most of the time, but consistency problems exist. Guests praise the central location, spa, and some staff members, yet others report rude checkout staff, noise issues, and room odors. Quality varies significantly depending on which room and employee you get.

Hotel Hanza sits in a great central spot with spacious, clean rooms and friendly staff. River-facing rooms get loud at night from people walking by and diners on outdoor patios, especially in summer. Some guests noticed aging furniture and bathrooms that need updates, though the location and restaurant make up for it.

Rooms are spacious, clean, and comfortable with modern amenities. Staff members go out of their way to help with everything from travel planning to spa services. The location sits steps from Old Town attractions, though some furniture looks dated and breakfast costs extra.