Kraków, Poland

Rooms are clean, quiet, and comfortable with heated bathroom floors. The spa is large with strong jets, and staff like Oliwia at front desk excel at solving problems. Location steps from Old Town can't be beat, though some rooms face walls instead of views.

The hotel has clean, spacious rooms but runs old and hot with noise from neighbors. Staff provides exceptional service and a nice breakfast. One guest says you pay too much for the dated comfort compared to newer competitors.