La Habana, Cuba

Spacious, clean rooms and excellent breakfasts draw guests back. Staff genuinely cares and handles requests fast. The location sits peacefully 10 minutes outside Old Havana, making it a calm base that feels safe and special.

Rooms have mold and water leaks, though some guests report modern clean spaces. AC and toilets break frequently. Breakfast is good but other meals disappoint badly. Staff service varies wildly by area. Billing errors happen often and wifi cuts out constantly.

Hotel has clean, comfortable rooms with good patios and terraces on a quiet Old Havana street. Staff excel at helping with taxis, tours, and money exchange. Breakfast is generous and fresh daily, though wifi can be unreliable.

Great location in Old Havana and rooftop views, but rooms suffer from serious dampness and humidity problems that persist even after switching rooms. Bugs appear at night. Staff are friendly but housekeeping is inconsistent. Avoid if you're picky about room conditions.

Rooms offer stunning views, comfortable beds, and excellent cleanliness. Staff consistently go above and beyond with attentive service. The pool, rooftop restaurant, and evening entertainment keep guests happy throughout their stay.

Staff quality varies wildly, from exceptional to dismissive depending on who you interact with. Rooms are clean with good views, but the hotel is aging and sits 20 minutes from central Havana. Book "the level" service for better treatment and go to the breakfast buffet staff for reliable hospitality.

Modern rooms and stunning views from upper floors. The spa, pools, and 41st floor bar impress guests. Service varies wildly - some praise it, others report slow food delivery and staff rudeness. Bring US dollars and expect to eat out.

Rooms facing the street are loud from traffic and bars. Some guests got dirty sheets, wrong bed types, and weak hot water. Staff service ranges from excellent to rude depending on who helps you. The rooftop pool and Old Havana views are nice.

Staff quality varies wildly. One guest reported severe security failures, filthy rooms with cockroaches and blood stains, broken furniture, and power outages. Others praised clean rooms, good air conditioning, and helpful staff. The hotel appears inconsistent and risky.

Rooms are clean and comfortable with decent beds, but the broken elevator forces you up stairs, wifi only works in common areas, and the hotel overcharges massively for water and taxis. The rooftop bar charges $23 for bad coffee and the location requires a half-block walk from taxis.