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4 stories
Google's May 2026 announcement at GML extended UCP, Universal Cart, and Agent Payments Protocol into hotel booking. The OTAs already signed on. What it means for hotels that have spent twenty years buying visibility instead of building room-level data, and what the next 18 months actually require.
AI assistants are quietly becoming the new front desk. Most hotels can't be reached by them, and vendors are starting to charge five figures to fix that. Here's the small, mostly-free piece of software you actually need, in plain English.
A single-page document, sent by Roomza to your hotel a few days before a guest arrives, that turns the awkward check-in question into a prepared welcome
We asked ChatGPT, Claude, Perplexity, and Gemini about the same boutique hotel. The four answers diverged in instructive ways, and the fixes are concrete
The Report
Field notes from inside the room. AI, robotics, data, and the future of hospitality.
