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Help Center/Your trip

Where is my booking confirmation?

Your trip in My Roomza is the source of truth, and a confirmation email arrives after every booking.

Right after you book, two things happen. Your trip appears in My Roomza. A confirmation email goes to your account's address.

Your trip page

The trip page is the source of truth. It holds the hotel, the dates, what you paid, and the cancellation terms. It holds your confirmation number and the cancel button too. If the email ever goes missing, everything is there.

The confirmation email

It comes from Roomza (hello@updates.roomza.com). Not there in a few minutes? Check spam. Then check the address in your settings.

Booking reference vs. confirmation number

Some hotels issue their own confirmation number a bit after booking. Until then, your trip may show a booking reference. It is the same reservation. The hotel's own number appears on the trip page as soon as the hotel issues it.

A stay booked somewhere else

Trips you booked elsewhere can live in My Roomza too. Add them from your trips. Roomza then backs that stay with room intel and reminders.

Was this helpful?

Keep reading

  • How does booking on Roomza work?Pick dates, pick a room, pay once. Your trip, confirmation, and guarantee land in My Roomza.Booking and paying
  • What happens before check-in?What your booking carries, what to say at the desk, and how your exact-room ask is handled.Your trip
  • Can I change my dates or room?Roomza bookings cannot be edited in place. The honest path is cancel and rebook while your rate is refundable.Your trip

Still stuck? A person is next.

Call 1-844-4-ROOMZA1-844-476-6692, around the clock.24/7Email support@roomza.comBest for anything with details worth writing down. We typically respond within 24 hours.Email

Run a hotel? Your docs live at the hotel help center.

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