Praised forfriendly staff · good location · enjoyable breakfast
Flagged forcleanliness issues · value for money concerns · limited amenities
5Couple · UG · Oct 2026
Not very good experience
The rooms were very spacious and clean.
Cons The staff in the restaurant and those who do room service were very very rude. That old woman with long hair who worked during breakfast was very horrible. Plus another light skinned young girl with long hair as well. They miss treated us like we were not clients. We had to first complain for them to change a little. The breakfast, it wasn’t self service. Basically 3 options of bites. They serve you tea first even when u want to take it together with the meal. In fact some of my colleagues checked out of the hotel after 1 night. If we hadn’t also booked for all nights, we would have changed.
8US · Oct 2026
Overall my stay was okay
Food was good. Staff very polite
Cons The shower never got hot water was only warm
10Solo · AR · Oct 2026
La habitación muy cómoda, el lugar del desayuno y la piscina muy lindo!
7GB · Oct 2026
Very confortable environment close to the centre of key attractions in Kingston.
The room was clean and comfortable. The location to new Kingston was excellent and the breakfast was good.
Cons The staff for breakfast were very slow in serving each table and didn't communicate clearly what the procedures were for breakfast. Better training of serving staff would be beneficial.
10Solo · HT · Oct 2026
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Cons 🥰
7Couple · GB · Oct 2026
It was relatively ok but appliances could be updated.
The hotel was very well situated in the city. The staff was relatively accommodating but appliances were temperamental.
Cons It was well situated in the city and kept clean.