Andaz Maui at Wailea Resort, by Hyatt

Great place to unwind and relax

Peaceful and relaxing

Cons Plenty of room

Great day experience in pools and at the beach but sub-par in-room experience

Breakfast was pretty good (regular buffet with scramble, fruits, oatmeal,...) but things like lattes/cappuccinos were charged as extras - given $50 breakfast price tag it's fair to expect this to be included (it's not something like alcoholic drinks). Pools and beach were great - awesome cascading pools, super responsive and helpful staff, free ice cream:) Awesome activities like boat trips to do snorkeling and turtles watching - really enjoyed it. Great location for sure.

Cons AC unit was constantly blowing us in the bed - even after 2 requests to adjust it I was feeling air flow on my face every time in the bed and was afraid to get sick b/c of it. We've a got a pretty big B52 cockroach (~2.5 inches long) in our room on one night and we were waiting 15 mins (during this time this thing was flying around me so I used my phone to fight it back) until staff came to get it. They changed bed cloth and were helpful but afterwards nobody from hotel management checked up on us or offered any help/room change/.... Looks like it's expected issue there but in this case guests should be warned about such possibility and/or some bug nets/screens installed on balcony doors.

High cost for poor service

Don't use their online check-in system or you won't receive any text communication. This is the reason the front desk explained why I didn't receive any communication. You are lucky if you get welcome drink and fresh towel during check-in but we didn't. Front desk service is horrible. Instead, I want to give credit to the staff help parking and luggage service. They are super helpful and professional. Running to get every car under the sun!

Best honeymoon

My husband and I absolutely loved the Andaz! We went for our honeymoon and it did not disappoint. From the start the front desk and valet staff were so kind - when we got to our room there was a bottle of wine and a message congratulating us on our honeymoon. So sweet! The entire resort was beautiful and gives a romantic serene feel. We saw many families and kids but it didn’t feel like there was an overwhelming amount. We were happy they had an adult only pool which was great if you wanted to be in a more relaxing and quiet setting. We loved the poolside food and drink service, and the pool attendants always had towels ready for us. Another great thing about the resort is the location. We loved there was a shopping mall in walking distance! They had upscale stores, coffee, gift shops, restaurants, etc. We also ate at both restaurants on site and they were fantastic!! Huge shout out to the staff - valet, ladies at the market, front desk, poolside staff, waiters and servers.. everyone was so so kind and helpful. Everyone seemed so happy to work there. We highly recommend to any honeymooners looking for a place in Maui!! We hope we can come back again!

Pool service lacking

Service at pool was not great. Our server acted like he was put out when we told him our food had a hair. Crazy for this caliber resort.

Amazing Resort

Amazing location, beautiful resort, lots of amenities and food options. Gluten friendly as well. Everyone working there was amazing, this is what truly made my trip. Had a wonderful experience. Beautiful sunsets