Great water park and food, but ruined by freezing rooms, relentless upselling, and poor queue management.
The food options were great with plenty of variety, and the water park was definitely the highlight of the stay for us.
Cons Unfortunately, several issues made the stay frustrating. The in-room phone was completely non-functional, and the AC was freezing cold the thermostat is an outdated analog dial with no clear way to set a comfortable temperature or turn it off. The relentless upselling was the most annoying part. From constant upgrade pitches at check-in, to selling $ trident add-ons at the aquarium, to staff actively approaching our kids to push fair-style games and extra rides while walking around, it felt overly commercialized. Service was also a struggle. Queue cutting was ignored at check-out (a guest walked right up and was served ahead of me just as it was my turn), and there seemed to be only one person staffing the concierge desk for the entire hotel, leading to long waits.