Banyan Tree Puebla
Rooms look nice but AC fails regularly, sealed windows trap noise from the nearby highway, and maintenance issues plague bathrooms.
Written by AI from guest reviews.
It runs $288 on Agoda and $370 on Booking.com for the same dates. Always compare before you book this one.
Praised forcomfortable rooms · attentive staff · great location · delicious food
Flagged forstreet noise · room placement issues
Un buen hotel cerca del centro de Puebla. El staff muy amable
Las habitaciones muy cómodas y amplias
Cons La alberca fría y la terraza un poco desangelada
Bakery was good, but not much options available.
Cons Mattress: The mattress felt too soft and did not provide adequate support. Bathroom: The drainage is very slow, and it may be partially clogged. USB Charging Ports: The USB charging ports were not working. In-room Technology: Media mirroring from the phone uses old technology and not working.
Cons Ac does not work. Windows can’t be opened.
Bien pero distante de la excelencia
La atención del personal, El arreglo de las habitaciones, aunque pienso que a mí habitación le faltaba un tocador
Cons Estoy acostumbrado a la calidad sobre todo de los amenities (shampoo, crema, etc) y los que tenía eran genéricos, en mi opinión no están al nivel del estándar del banyan tree y los precios que se pagan. También las almohadas me parecieron bastante incómodas. El buffet del desayuno es poco variado. No está mal pero uno espera otra cosa por el tipo de hotel.
stay in Puebla, eat at Saffron
excellent Thai food in Puebla, amazing city views and house vibes at the rooftop bar, thanks to Giovanni, Christian, Oscar, and Jennifer for an unforgettable experience
Wonderful experience
Giovanni was professional, helpful, attentive. He had a lovely personality. We enjoyed ourselves very much Raymond
