Barceló México Reforma

Cons Elevators broken should not be operating the hotel at full capacity with two elevators out of 4 down. Missed a soccer game.

Mixed review – Serious initial failures but a good stay overall for the rest of our two weeks

Despite the serious initial flaws, the rest of our two-week stay actually went very well and we had a good time. The hotel's La Fontana restaurant was highly enjoyable with a great variety of excellent food options. While most of the hotel staff simply did their jobs without much warmth, a restaurant waiter named Miguel Angel was an absolute exception. He was incredibly friendly, smiling, and always ready to joke—a true gem who made our dining experiences much better. We also appreciated that the hotel management offered us a room upgrade and free breakfast as compensation for the initial disruptions.

Cons Our stay had major operational and service failures. We did not get our requested connecting family rooms, and the alternative room had a connecting door leading to a neighbor's room with terrible sound isolation. Housekeeping also accidentally swapped our room keys with the neighbor's, creating a serious security issue. On our second day, a total 24-hour blackout left us with no power or hot water, and the staff completely failed to communicate. Afterward, the kids' room AC was not working, and maintenance ridiculously fixed it by locking the thermostat at 7.5°C and then 10°C. Furthermore, the parking staff were very unfriendly; they rudely tried to force me away during a traffic backup and later impolitely forced me to stand and wait next to the car for 30 minutes for a rental representative on a meal break. Because of these significant issues, I would not come back nor recommend this hotel.

comfortable, welcoming, lots to do and superbly located

Location, room size, people,facilities (pool, lounge, restuarants)

Cons shower a bit weak, windows a bit leaky - but neither were dramatic

Irrespeto

La ubicación no mas

Cons Todo, el servicio pésimo, no piensan en la experiencia del cliente solo en facturar, me bloquearon la puerta como si fuera un ladrón, me cobraban todo al grado de llegar a mi habitación… el personal perdido, en fin una fecha especial con mamá e hija terminó siendo la peor experiencia, no volveré a este hotel

Excelente Hotel

excelente ubicacion el desayuno es de por lejos de los mejores que recibi en toda ciuadad de mexico

Cons habian dos ascensores que no funcionaban

Personal muy atento, en especial en el restaurante la Fontana