Berjaya Times Square Hotel, Kuala Lumpur

Disaster

When we arrived at this hotel, it took 30 minutes to check in, the receptionist kept ducking off to attend to other problems. We were then issued with our key cards and room number which was located in the east tower. After arriving at the lift the key cards didn't work to allow the lift to move to our floor. We had to go back to reception to verify cards and after re-coding they still didn't work. An employee eventually came to try and solve the problem. Finally after about 30 minutes they finally corrected the issue. We then went into our room with no bath towels or bathmats. Only towels were 2 pool towels. The safe didn't work. Only one bedroom side lamp. Also when showering the shower flooded the bathroom floor. The only positive about this hotel was we were allowed a late check out with no further cost. All in all not a very satisfying stay. Would not stay at this hotel ever again.

Staff amazing and helpful Florina the manager made my stay so much easier I highly recommended staying here

My experience was amazing the room was clean and the staff where wonderful.Florina the manager was very helpful and made my stay alot easier i highly recommended staying here i

Great 5-star option for Middle of KL

We arrived at the hotel during the peak of ‘end of Ramadan’ holiday so didn’t hold up much hope for attentive service —— but we were wrong! We met Florian at the Front Desk and from then on we knew we had chosen a good hotel. She was fantastic every step of the way. She went beyond the call of duty and helped us out with all our questions. She organised an extra bed to be placed in our Club Room and did everything with a smile as if it were no trouble. Recommend this hotel as a great and often cheaper option if you are looking for a 5Star in the middle of KL

Definately will come back !!!

The location and price were great. My two kids really enjoyed the bunk beds, and now they don’t want to leave Malaysia. We met Florina during check-in and she was incredibly friendly. The kids absolutely loved her. she really knows how to handle and engage with children so well. Thank you, Florina, for making our stay even more memorable

Club lounge

Good service tiptop Mr Apon 👍🏻👍🏻👍🏻

BEST BREAKFAST BUFFET EVER!!!!

A great feature of this hotel is its location. Almost every tour leaves from in front of Berjaya Times Square. Additionally, it’s right over the mall with a food court, giving easy access to Eastern and Western food. The lobby is gorgeous but check-in is on the 14th floor. It’s a bit more dated. The staff is the best—friendly, efficient, and accommodating. The rooms are also a bit dated but very clean. You need to heat water 15 min before you’re actually ready to take a shower. Air-co takes a little while to kick in but once it does, you’re good. I got a massage at the spa which was fabulous. Considering the hotel is in the center of Times Square, it’s very quiet in the room. Very important—BEST BREAKFAST BUFFET EVER!!!! Great value. I’d stay there again.